We were struggling to find consistent referral sources after opening our home care agency in Phoenix. Within three weeks of partnering with CareSphere, we had introductions to four hospital discharge planners and two senior living communities actively sending us clients. Our census went from 6 clients to 34 in under 90 days. The team is incredibly responsive and genuinely understands the home care space — not just the business side, but the care side too.
Six months ago we weren't ranking in the top 20 for any of our target keywords. Now we hold the number one Google Maps position for "home care services" in three of our target zip codes. The SEO team at CareSphere built our site from the ground up with search in mind and it shows every single month.
Our previous billing company had our denial rate hovering around 22% and AR days consistently over 60. After switching to CareSphere, our first-pass claim rate jumped to 96% within 60 days. We recovered over $180,000 in previously written-off claims in the first quarter alone. Their team knows Medicaid waiver billing better than any company I've worked with in 15 years of running home health agencies. I only wish we had made the switch sooner.
We were spending $5,000 a month on Google Ads through a generic agency and getting maybe two leads a month. CareSphere restructured our campaigns around home care-specific keywords and service area targeting. We now generate 18 qualified leads monthly at a 65% lower cost per conversion. The difference is night and day.
Switching to CareSphere's RCM team was the best financial decision we made last year. Our average AR days went from 54 to 22, and we stopped losing claims to timely filing limits entirely. The monthly KPI dashboard they send is clearer than anything we had from our in-house biller.
Getting our Medicare certification felt impossible before CareSphere stepped in. They guided us through every CMS requirement, prepared us for our CoP survey, and had us fully enrolled in under four months — a process that took a colleague's agency nearly a year on their own. Their hospice-specific knowledge is genuine. They understood our IDG structure, our clinical documentation standards, and our bereavement program requirements from day one. Exceptional partner.
Not only did they build a beautiful, fast website — they wrote all our service page content too. Our previous agency handed us a blank template and said "fill this in." CareSpheredelivered a complete, ranking website. I was genuinely impressed by the Caresphere knowledge in their copy team.
The website CareSphere built for us looks more professional than anything I've seen from agencies five times our size. It was live in 16 days, ranks on page one for our top three local keywords, and we've received 14 new patient inquiries through the contact form in the first month. Couldn't be happier.
Most agencies build slow websites that fail to rank, while separate billing companies struggle with payment denials. CareSphere connects custom web development, local healthcare SEO, and end-to-end Revenue Cycle Management (RCM) into a single, compliant operational system.
Our revenue specialists scrub electronic claims before submission to maintain a 98%+ first-pass acceptance rate, reduce aging A/R under 30 days, and eliminate billing delays.
Custom WordPress themes and Python backend systems built for sub-second Core Web Vitals, secure patient intake portals.
Specialized medical schema markup and local search optimization designed to rank your clinic at the top of Google for competitive, high-intent patient queries.
Speak directly with our web development and healthcare revenue specialists to eliminate bottlenecks in your online presence and practice cash flow.